One place the customer is no longer always right is in an Uber. Starting yesterday (May 29th), the ride-hailing app started giving the boot to the worst riders.
Kate Parker, Uber’s head of safety brand and initiatives wrote in a blog posted Tuesday (May 28th): “Respect is a two-way street, and so is accountability.
While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.” Currently, Uber drivers can face deactivation if their rating (given by riders) falls below a 4.6, but riders’ accounts won’t be deactivated immediately once they dip “significantly below” the average, as they’ll be given a chance to redeem their ratings.
Parker says to keep your rating up you should avoid leaving trash in the Uber and avoid asking the driver to speed.
The company says it will start booting riders with a "significantly below average rating," starting in the US and Canada https://t.co/MndIYXptGx
— CNN (@CNN) May 29, 2019